Shipping and Delivery

1. WHEN WILL I RECEIVE MY ORDER?

From the time you place your order to the day you receive your item/s, around 3-15 business days for shipping.

P.S. Due to saving more money for our customers we use an economical shipping method for eyemasks and pillowcases which will take 15 - 30 business for shipping. 

2. SHIPPING COURIERS

We use safe international couriers like DHL, TNT or EMS to send items to you. Singapore Post Limited may ship some items. We choose the most appropriate courier to deliver items according to the destination countries. Shipping couriers are acknowledged to be under our choice. If clients have unique requirements regarding shipping couriers, please contact us before placing your order.

Please notice that your shipping address in your order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.

3. SHIPPING FEE

3.1 For non-free shipping items or an urgent order

Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following primary factors:

  • Weight and dimensions of the package
  • The shipping destination

3.2 For free shipping items

If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. If you require any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the replacement or refund is not our mistake.

Please note that the orders include products and freight but no local tax.

4. SHIPPING CASE

Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us, and we will do our best to help.

Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay customs duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)

Case 2: If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on customs duties during the return, and then we will reship it to the correct address.

5. LOCATIONS WE SHIP TO

All single item and large orders can be shipped worldwide to more than 200 countries, as listed below.
Important Info: We do not add taxes, VAT or any other hidden charges. In exceptional cases, you may need to pay import duties on certain goods. For assistance or queries on these, please contact us and we will do our best to help.

Delivery is provided by DHL, TNT, and EMS. Delivery time is 3-5 days or 5-7 days.
Our items are mainly sold and exported to the countries:

United States of America United Kingdom Japan
Canada Australia Russia
Germany Saudi Arabia Ukraine
Brazil South Africa  

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  • A
  • Aaland Islands
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • B
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegowina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • C
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China
  • Christmas Island
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Cote D'Ivoire
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • D-F
  • Democratic People's Republic of Korea
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Faeroe Islands
  • Falkland Islands (Malvinas)
  • Fiji
  • Finland
  • France
  • French Polynesia
  • G-I
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana 
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau Haiti
  • Guinea - Equitorial
  • Guyana (French)
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran (Islamic Republic of)
  • Iraq
  • Ireland
  • Israel
  • Italy
  • J-L
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya 
  • Kiribati
  • Korea
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya (Libyan Arab Jamahiriya)
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • M
  • Macau
  • Macedonia, The Former Yugoslav Republic of Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia, Federated States of Moldova Republic
  • Monaco
  • Mongolia
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • N-R
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • S
  • St. Kitts and Nevis
  • St. Lucia
  • St. Vincent and the Grenadine
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia (Slovak Republic)
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain 
  • Sri Lanka
  • St. Helena
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • T-Z
  • Taiwan
  • Tajikistan
  • Tanzania
  • United Republic of Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States Of America
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City State (Holy See)
  • Venezuela
  • Vietnam
  • Virgin Islands (British)
  • Virgin Islands (U.S.)
  • Wallis and Futuna Islands
  • Yemen
  • Zaire
  • Zambia
  • Zimbabwe

 

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